FAQ (Frequently Asked Questions)
HOW CAN I TRACK MY ORDERS & PAYMENT?
After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given.
WHAT IS YOUR WARRANTY POLICY?
All items carry a 1 year manufacturer warranty.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Due to the number of orders customers should expect to receive their orders within 2-4 weeks upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
We accept a wide variety of payments including Credit/Debit cards and Paypal payments.
HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order.
It's fast, easy & secure.
DO I HAVE TO BUY CLOUD STORAGE SERVICES?
This camera has cloud storage and ordinary card storage capabilities, do not want to buy cloud storage, you can insert a sd card for recordings.
WHAT HAPPENS IF THE CAMERA IS STOLEN?
Do not worry, the camera with our cloud storage capabilities would have been stored in the cloud server, and the videos can be found by cloud storage account.
CAN THE MINIMANCAM RECORD ON BOTH SD CARD AND CLOUD STORAGE SIMULTANEOUSLY？
Yes, It supports SD Card and cloud storage recordings at the same time if you install an SD Card and purchase the cloud storage service.
WHICH CLOUD SERVICE DOES YOUR COMPANY USE?
We use an Amazon cloud server. Plus, we offer a free 15-day-long cloud service, after that you can choose to pay for the service with low cost.
HOW SECURE IS MY INDIVIDUAL PRIVACY IN THE CLOUD?
The server Is Amazon cloud, and supports US-EU Safe Harbor and ISO/IEC27001:2013, a high safety certification.